AI EXECUTIVE PROGRAM™
CLARITY • FAIRNESS • COMMITMENT
A clear framework for enrolment commitments, cancellations, transfers and eligible refunds.
SECTION 01 · CANCELLATION BEFORE PROGRAM COMMENCEMENT
Cancellation Before Program Commencement
Unless a different refund condition is clearly communicated during enrolment, a participant may request cancellation and a refund at least 7 calendar days before the scheduled program start date. Approved refunds may be subject to non-recoverable payment-processing charges where legally permissible and clearly applicable.
SECTION 02 · REQUESTS WITHIN 7 DAYS OF COMMENCEMENT
Requests Within 7 Days of Commencement
Cancellation requests received fewer than 7 calendar days before the program begins will ordinarily not be eligible for a refund. Exceptional circumstances may be reviewed individually, subject to applicable law.
SECTION 03 · AFTER THE PROGRAM BEGINS
After the Program Begins
Once the program has commenced, fees are generally non-refundable except where required by applicable law or approved in exceptional circumstances. Cohort capacity and learning resources are committed once delivery begins.
SECTION 04 · MISSED SESSIONS & PARTICIPATION
Missed Sessions & Participation
Refunds are ordinarily not provided because a participant misses a live session, does not complete assignments or the capstone, chooses not to continue, or experiences a personal scheduling conflict. Where available, learning materials or recordings may be offered as reasonable alternatives.
SECTION 05 · TRANSFER TO A FUTURE COHORT
Transfer to a Future Cohort
Where operationally possible, a participant may request transfer to a future cohort. Transfers are subject to availability, subject to approval and not guaranteed.
SECTION 06 · IF WE CANCEL A COHORT
If We Cancel a Cohort
If AI Executive Program™ cancels a cohort and cannot provide a reasonable alternative, affected participants may be offered a transfer to another cohort or a refund of eligible program fees.
SECTION 07 · HOW TO SUBMIT A REFUND REQUEST
How to Submit a Refund Request
Refund & Enrolment Support
Please include your full name, registered email address, cohort, relevant payment information and a brief reason for the request. Approved refunds will normally be returned to the original payment method within a reasonable processing period, subject to banking or payment-provider timelines.
SECTION 08 · YOUR STATUTORY RIGHTS
Your Statutory Rights
Nothing in this Refund Policy limits statutory rights that cannot be waived under applicable law.